17) WHAT EQUIPMENT WILL MY CHILD NEED?

---

Your child will need access to a computer or laptop, PC or MAC as long as it has a webcam. Mobile Devices such as iPhone, iPad or Tablet are also acceptable but could be more challenging for viewing the sessions. DYT does not want any camper to not attend camp due to technology and equipment needs. If you need to borrow a device from DYT please contact dyt@fndc.ca for information on our lending program. DYT will only be able to lend equipment with a minimum 2 weeks’ notice.
SOFTWARE NEEDED: You will need to download ZOOM from: https://zoom.us/download on your computer/laptop or if you are using an Apple device, download the Zoom app. To make camp as accessible as possible, we ask that you arrange for:

• working high speed-internet connection
• webcam (most laptops have one built in)
• laptop/desktop (works best) or ipad, iphone, tablet
• a quiet/distraction-free environment (a separate space with a door you can close, but any quiet area where you won’t be distracted
• download zoom ahead of time and try to be comfortable using it.

Any questions, contact dyt@fndc.ca

---

18) WHAT ROLE DO PARENTS PLAY? IS IT INDEPENDENT LEARNING?

---

Some parental involvement may be required based on your child’s age and skill level. Depending on the technology abilities of your child and their ability to work independently, parents are encouraged to assist with any technical issues or support needs if they occur. We encourage campers to be as independent as possible and are active participants. For younger children virtual workshops may be challenging, but you know your children best. As a general guideline, parents should be present or close by with younger children to help provide the best experience.

• I’m a bit nervous about my child being online without me? We totally understand that leaving your child alone at a computer can be very concerning . DYT will only allow children registered in our camps into the Zoom sessions and our DYT staff will be there to monitor conversations and mediate/facilitate wherever needed. Any questions or concerns, please contact us dyt@fndc.ca

---

19) TELL ME MORE ABOUT VIRTUAL CAMPS

---

• Are Virtual Camps all day long? Virtual Camps will be offered in timeslots. Time slots will be scheduled based on the program content and age of the campers. Virtual Camps will be a minimum of 1 hour and maximum of 2 hours per session.

• Are Virtual Programs in real time or will they be pre recorded? DYT will be offering both “live” virtual programs and some pre-recorded programs. There will be live programs where everyone participates online, at a scheduled time, together with a DYT Mentor and/or a DYT Instructor. In addition to our weekly programs: DYT is also hoping to provide some fun pre-recorded activity options for DYT Campers to participate in from home.

• How long will a Virtual Program run? Camp-in-a-Box weeks will be Monday to Friday each week (average 1.5 hours per day). Speciality Programs will run once a week over a 4 to 6 week period (1 hour per day).

• Scheduling and Attendance. What if my child misses a day? It is not mandatory for campers to attend every session, but it is highly recommended.

• What does an online camp actually look like? A virtual summer camp is an all-online endeavor where your child will work on fun projects together with his or her peers from all across the province during the course of a week or weekly basis. Each week or program will be individually planned and scheduled including equipment preparation.

• Who guides the instruction online? Is there a Camp Mentor? We are proud of our team of DYT staff mentors and facilitators that will lead these Camp Programs. Each of our staff have a passion to work with children and share their individual talents with your children. At certain times, DYT will hire a specialized staff that will lead a specialized program for your children. Our goal is to hire Deaf Specialists to lead these programs, but in the case we cannot hire a Deaf specialist we will hire an interpreter to work with a hired Facilitator. Each program will be assigned a minimum of 2 DYT Staff mentors to lead and support the session, as well as some specialized staff will be collaborating with DYT to offer specialized programs.

---

20) HOW DO WE GET OUR BOXES? AND WHAT OTHER SUPPLIES ARE NEEDED?

---

• Will my child need any supplies? Each Virtual Camp is going to be specially planned to meet the campers’ needs. Campers participating in “Camp-in-a-box” week or “Surprise-Week” will receive a Camper Box with all the necessary items for camp. Campers might be asked to provide some basic supplies that can be found in the home which may include: scissors, tape, pencils and crayons/felts. All equipment requirements will be expressed in the registration package and follow up email. The fee for the Camper boxes is included in the registration fee.

• How do we get our supplies or boxes for CAMP-IN-A-BOX? Families will have 3 options for delivery for their child’s CAMP-IN-A-BOX:

1. PICK UP: DYT will set up a designated time and location for families to pick up their child’s CAMP box. All COVID-19 safety regulations will be followed during pick up. Families will be assigned times for pick-up. Multiple date/time options will be given. We hope you choose this option!
   
2. DROP OFF: If pick up is impossible, families may request a drop off to their home if they are unable to pick up their CAMP box. Families that live within a 40 km radius to Burnaby South are eligible for drop off if needed. Please note: We are asking Lower Mainland families to please do your best to pick up the boxes so that we can avoid gas costs and postage.
   
3. MAIL: DYT will mail your CAMP box directly to you. All families living outside of the Lower Mainland will have their boxes mailed directly to them. Please ensure you have registered a minimum of 2 weeks prior to camp to confirm you will receive your box on time.

**All CAMP-IN-A-BOX items will be packed using COVID-19 guidelines and safety regulations.

---

21) CONTACT US: Complaints, Concerns, Comments, Compliments!

---

Please, please, please tell us if there are any problems. Email us, phone us, text us – just let us know! PLEASE refrain from taking your concerns to Social Media (i.e., Facebook). We are open to listening to your feedback, so that we have the opportunity to improve. Our Staff also love compliments too! If you have any questions or concerns, please contact us below:

---

17) WHAT EQUIPMENT WILL MY CHILD NEED?

---

Your child will need access to a computer or laptop, PC or MAC as long as it has a webcam. Mobile Devices such as iPhone, iPad or Tablet are also acceptable but could be more challenging for viewing the sessions. DYT does not want any camper to not attend camp due to technology and equipment needs. If you need to borrow a device from DYT please contact dyt@fndc.ca for information on our lending program. DYT will only be able to lend equipment with a minimum 2 weeks’ notice.
SOFTWARE NEEDED: You will need to download ZOOM from: https://zoom.us/download on your computer/laptop or if you are using an Apple device, download the Zoom app. To make camp as accessible as possible, we ask that you arrange for:

• working high speed-internet connection
• webcam (most laptops have one built in)
• laptop/desktop (works best) or ipad, iphone, tablet
• a quiet/distraction-free environment (a separate space with a door you can close, but any quiet area where you won’t be distracted
• download zoom ahead of time and try to be comfortable using it.

Any questions, contact dyt@fndc.ca

---

18) WHAT ROLE DO PARENTS PLAY? IS IT INDEPENDENT LEARNING?

---

Some parental involvement may be required based on your child’s age and skill level. Depending on the technology abilities of your child and their ability to work independently, parents are encouraged to assist with any technical issues or support needs if they occur. We encourage campers to be as independent as possible and are active participants. For younger children virtual workshops may be challenging, but you know your children best. As a general guideline, parents should be present or close by with younger children to help provide the best experience.

• I’m a bit nervous about my child being online without me? We totally understand that leaving your child alone at a computer can be very concerning . DYT will only allow children registered in our camps into the Zoom sessions and our DYT staff will be there to monitor conversations and mediate/facilitate wherever needed. Any questions or concerns, please contact us dyt@fndc.ca

---

19) TELL ME MORE ABOUT VIRTUAL CAMPS

---

• Are Virtual Camps all day long? Virtual Camps will be offered in timeslots. Time slots will be scheduled based on the program content and age of the campers. Virtual Camps will be a minimum of 1 hour and maximum of 2 hours per session.

• Are Virtual Programs in real time or will they be pre recorded? DYT will be offering both “live” virtual programs and some pre-recorded programs. There will be live programs where everyone participates online, at a scheduled time, together with a DYT Mentor and/or a DYT Instructor. In addition to our weekly programs: DYT is also hoping to provide some fun pre-recorded activity options for DYT Campers to participate in from home.

• How long will a Virtual Program run? Camp-in-a-Box weeks will be Monday to Friday each week (average 1.5 hours per day). Speciality Programs will run once a week over a 4 to 6 week period (1 hour per day).

• Scheduling and Attendance. What if my child misses a day? It is not mandatory for campers to attend every session, but it is highly recommended.

• What does an online camp actually look like? A virtual summer camp is an all-online endeavor where your child will work on fun projects together with his or her peers from all across the province during the course of a week or weekly basis. Each week or program will be individually planned and scheduled including equipment preparation.

• Who guides the instruction online? Is there a Camp Mentor? We are proud of our team of DYT staff mentors and facilitators that will lead these Camp Programs. Each of our staff have a passion to work with children and share their individual talents with your children. At certain times, DYT will hire a specialized staff that will lead a specialized program for your children. Our goal is to hire Deaf Specialists to lead these programs, but in the case we cannot hire a Deaf specialist we will hire an interpreter to work with a hired Facilitator. Each program will be assigned a minimum of 2 DYT Staff mentors to lead and support the session, as well as some specialized staff will be collaborating with DYT to offer specialized programs.

---

20) HOW DO WE GET OUR BOXES? AND WHAT OTHER SUPPLIES ARE NEEDED?

---

• Will my child need any supplies? Each Virtual Camp is going to be specially planned to meet the campers’ needs. Campers participating in “Camp-in-a-box” week or “Surprise-Week” will receive a Camper Box with all the necessary items for camp. Campers might be asked to provide some basic supplies that can be found in the home which may include: scissors, tape, pencils and crayons/felts. All equipment requirements will be expressed in the registration package and follow up email. The fee for the Camper boxes is included in the registration fee.

• How do we get our supplies or boxes for CAMP-IN-A-BOX? Families will have 3 options for delivery for their child’s CAMP-IN-A-BOX:

1. PICK UP: DYT will set up a designated time and location for families to pick up their child’s CAMP box. All COVID-19 safety regulations will be followed during pick up. Families will be assigned times for pick-up. Multiple date/time options will be given. We hope you choose this option!
   
2. DROP OFF: If pick up is impossible, families may request a drop off to their home if they are unable to pick up their CAMP box. Families that live within a 40 km radius to Burnaby South are eligible for drop off if needed. Please note: We are asking Lower Mainland families to please do your best to pick up the boxes so that we can avoid gas costs and postage.
   
3. MAIL: DYT will mail your CAMP box directly to you. All families living outside of the Lower Mainland will have their boxes mailed directly to them. Please ensure you have registered a minimum of 2 weeks prior to camp to confirm you will receive your box on time.

**All CAMP-IN-A-BOX items will be packed using COVID-19 guidelines and safety regulations.

---

21) CONTACT US: Complaints, Concerns, Comments, Compliments!

---

Please, please, please tell us if there are any problems. Email us, phone us, text us – just let us know! PLEASE refrain from taking your concerns to Social Media (i.e., Facebook). We are open to listening to your feedback, so that we have the opportunity to improve. Our Staff also love compliments too! If you have any questions or concerns, please contact us below:

---