Privacy Policy

Introduction

This Privacy Policy explains how the Family Network for Deaf Children ("FNDC," "we," "us," or "our") collects, uses, and protects personal information obtained through our website (www.fndc.ca) and during our programs and activities. We respect your privacy and are committed to protecting your personal information.

What Personal Information We Collect

We collect the following types of personal information:

Contact information (name, email address, phone number, mailing address)
Family information (names and ages of children, hearing status)
Program registration details
Payment information for program fees and donations
Photos and videos from FNDC events (with consent)
Website usage data through cookies and analytics tools
Communication preferences

How We Collect Information

We collect personal information through:

Program registration forms
Membership applications
Donation forms
Event registrations
Website cookies and analytics
Direct communications (email, phone, in-person)
Surveys and feedback forms

Why We Collect Personal Information

We collect and use personal information for the following purposes:

To provide and administer our programs and services
To process program registrations and membership applications
To communicate about upcoming events, programs, and resources
To process donations and issue tax receipts
To improve our website and services
To advocate for deaf and hard of hearing children and youth
To comply with legal and regulatory requirements

How We Use Your Information

FNDC uses your personal information only for the purposes for which it was collected, unless we obtain your consent to use it for other purposes. We do not sell, rent, or lease our membership or donor lists to third parties.

Sharing Your Information

We may share your personal information with:

Program staff and volunteers who need the information to perform their duties
Service providers who help us operate our programs (e.g., payment processors)
Partner organizations when necessary for program delivery (with your consent)
Government agencies when required by law

Protecting Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure storage of physical documents
Password protection for electronic files
Regular security updates
Staff training on privacy practices

Your Privacy Rights

You have the right to:

Access your personal information that we hold
Request corrections to inaccurate information
Withdraw consent for certain uses of your information
Request deletion of your information (subject to legal requirements)
Opt out of communications

To exercise these rights, please contact us at fndc@fndc.ca.

Children's Privacy

We are committed to protecting the privacy of children. We collect personal information about children only with the consent of their parents or guardians and use it solely for program administration purposes.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and collect information about how visitors use our site. You can manage cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on our website with the effective date.

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Family Network for Deaf Children (FNDC)
PO Box 19380 RPO Metrotown
Burnaby, BC V5H 4J8
Voice/Text: 604-684-1860
Email: fndc@fndc.ca

Last Updated: March 28, 2025